FAQ
Common questions
Can't find what you're looking for? Send us your details through the intake form and we'll call you back.
Do I need an NDIS plan to contact you?
No. You can start the intake form without an NDIS number or plan. We'll help you work out the next steps either way.
What funding types do you work with?
We work with NDIA-managed, plan-managed and self-managed participants. If you're not sure how your plan is managed, choose 'Not sure' on the form and we'll help you check.
How quickly can supports start?
It depends on your needs and worker availability in your area. After you submit the intake form, our team contacts you to talk through timeframes.
Can I choose my support workers?
Yes. We match workers to your goals, preferences and routine, and we aim to keep the same familiar workers with you wherever possible.
What areas do you service?
Tell us your suburb in the intake form and we'll confirm whether we have workers available near you.
How do I give feedback or make a complaint?
Participants and representatives can use the feedback section in the portal, or contact us directly. Every complaint is recorded, reviewed and followed up.
Is my information private?
Yes. Intake details go straight to our care team and are only used to contact you about supports. Access inside our system is limited to the staff who need it.
Can a family member or coordinator fill in the form for me?
Absolutely. The form asks who is completing it — participant, family member or carer, support coordinator, plan manager or someone else.